Microsoft Teams Direct Routing

In today’s fast-paced business environment, effective communication is the cornerstone of productivity. Microsoft Teams Direct Routing offers organizations a streamlined solution for business calling and collaboration, connecting Teams users to traditional telephony systems and enabling a seamless communication experience. What is Microsoft Teams Direct Routing? Microsoft Teams Direct Routing allows companies to connect their Microsoft Teams environment with an external telephony provider using a certified Session Border Controller (SBC). This integration enables Teams users to make and receive calls to external phone

Introduction In today’s digital workplace, communication tools are vital to business efficiency. Microsoft Teams has become one of the leading collaboration platforms globally, but integrating full telephony features — especially outside of Microsoft’s native calling plans — requires a more advanced setup. This is where Microsoft Teams Direct Routing comes into play. Direct Routing allows organizations to connect their existing phone systems or SIP trunks directly to Teams, enabling PSTN (Public Switched Telephone Network) calling without relying on Microsoft’s native calling