Introduction In today’s digital workplace, communication tools are vital to business efficiency. Microsoft Teams has become one of the leading collaboration platforms globally, but integrating full telephony features — especially outside of Microsoft’s native calling plans — requires a more advanced setup. This is where Microsoft Teams Direct Routing comes into play. Direct Routing allows organizations to connect their existing phone systems or SIP trunks directly to Teams, enabling PSTN (Public Switched Telephone Network) calling without relying on Microsoft’s native calling
