Does your organization have an operational area that needs to execute thousands of time-consuming business processes each day that, while moderately complex, are fundamentally rules-based and doesn’t require human decision making and judgment? Then RPA is the perfect solution to help manage these repetitive, time-consuming tasks for you. This solution provides software robots that can completely replace the need for manual processing of specific tasks or entire multistep processes within a functional area, automating them and operating around the clock. The solution can enable your staff to focus on more complex and customer-related activities while helping reduce the errors that sometimes occur when employees manually complete tedious processes over and over again.

Desktop and Process Analytics provides visibility into how employees use different systems, applications, and processes to perform their work. The solution can help you identify opportunities to enhance compliance and the overall efficiency, cost, and quality of customer service. Using this form of Artificial Intelligence, you can gain insights to help your managers take corrective actions and deliver real-time guidance to help expedite tasks in various areas of the enterprise from back-office operations (such as accounting, payment processing, and order fulfillment) to capturing time spent in applications, mapping processes to streamline them and reduce variability, and reducing errors.

Here AI solutions use a text-based communications channel – like SMS, Twitter, Facebook Messenger, or web chat – to provide customer service. It integrates with the contact center to offer “human backup” where needed, but many customer inquiries can be resolved without human intervention. Self-service Interactive Text Response dialogues can be initiated by a customer inquiry, or by an outbound notification from a company. They may be simple and directed or may involve the use of natural language understanding (NLU).