CTI Group is a global provider of innovative carrier-grade software solutions and services which empower organizations to gain strategic competitive advantage from their communications data. CTI Group aims to help businesses across the Middle East drive profit and sustainable competitive advantage from their communications data, by delivering a more interactive and personalized customer experience. The solutions include:
- SmartInteraction Suite – a modular solution perfect for any business that needs to record and analyse their communications data – then turn it into actionable business intelligence.
- Proteus Product Suite – a market leading suite of call accounting/logging software applications, helping companies derive granular business intelligence from their voice communications.