Products & Solutions

Client Testimonials

  • "Our trading floor solution better enables us to meet and exceed our customer needs and gives us much more flexible voice connectivity on the...
    Head of Treasury
    Leading Local Bank
  • "My operators face the rigorous demans of monitoring multiple complex systems and information in a 24/7 environment. Rashed Al Makhawi...
    Head of Control Room Operations
    Public Safety Organisation
  • "Working with Rashed Al Makhawi Enterprises has been a pleasure. There are very few companies out there who really mean 'round-the-clock-...
    Head of IT
    Leading International Bank
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Omni Channel Experience

Break down the silos to allow customers to seamlessly transition across channels.

Customers – particularly mobile customers – may traverse multiple channels of engagement when seeking an answer to their question, including self-service and agent-assisted options. Our interaction management solutions make it easy to deliver a consistent customer experience on voice, mobile, web and social channels.

Aspect’s contact center solutions break down the silos that transform your “multi-channel” customer service into a truly “omni-channel” offering that allows customers to seamlessly continue receiving assistance when they cross channels, including providing context to your live agents.

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A fully implemented omni-channel solution creates cost efficiencies, reduced customer frustration and better issue resolution when customers can quickly resolve basic issues via the self-service channel of their choice, freeing up your agents to dedicate their efforts to resolving more complex customer queries.