Customer Experience Management – United Mak Group

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Customer Experience Management

Empowering you with the tools to deliver the kind of service that your customers deserve.

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Customers are your most valuable asset. How pleased they are with your services would either make or break your business. That is why it is crucial to shape a customer-centric strategy that transforms the customer experience through all possible touchpoints with your brand. Providing a good in-store service to your customers is not enough. You need to ensure an exceptional customer experience with every single brand interaction – whether face to face or digital.

CUSTOMER EXPERIENCE MANAGEMENT

Our customer experience management platform is multi-channel, multi-lingual and digital helping you understand customer experience at every touch point within the organization. The solution helps in-house marketing and information dispersal and is also used effectively for Customer Intelligence, Staff Appreciation and Operational Analysis. It captures customer’s feedback, suggestions and complaints through a series of applications, and solves any dissatisfaction in real time.

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ENTERPRISE FEEDBACK MANAGEMENT

Changing market perception, a growing appreciation of the importance of prioritizing customer needs, the emergence of new real-time and mobile technologies, social media and the changing needs of consumers and employees are driving a revolution in the world of Enterprise Feedback Management. While it’s great to capture feedback about a moment in time, it’s much better to understand all aspects of the customer journey and to have a tool that can engage and influence customers’ and prospects’ behavior for the benefit of the company.

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To find out more about our products and solutions, please send us your enquiries, and we will get back to you at the earliest.

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