Products & Solutions

Client Testimonials

  • "Our trading floor solution better enables us to meet and exceed our customer needs and gives us much more flexible voice connectivity on the...
    Head of Treasury
    Leading Local Bank
  • "My operators face the rigorous demans of monitoring multiple complex systems and information in a 24/7 environment. Rashed Al Makhawi...
    Head of Control Room Operations
    Public Safety Organisation
  • "Working with Rashed Al Makhawi Enterprises has been a pleasure. There are very few companies out there who really mean 'round-the-clock-...
    Head of IT
    Leading International Bank
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Cloud Based Contact Centres

CONTACT CENTERS ARE MOVING TO THE CLOUD

Businesses are increasingly recognizing the compelling advantages of moving contact center infrastructure to the cloud as they seek competitive advantages in customer satisfaction and retention while still controlling overall costs. The cloud streamlines the process of providing modernized, up-to-date service to customers, personalizing service to meet their preferences and demands, in addition to providing the advantages of cost, reliability and flexibility.

 

ASPECT PROVIDES MANY WAYS TO GET YOU THERE!

The Aspect Cloud offers contact center solutions that have been purpose-built to bring you the simplicity and operational advantages of the cloud. Aspect Cloud-based contact center deployment options allow your business to leverage up-to-date solutions without bearing the burden of significant upfront capital or additional IT investments, implement comprehensive cloud-based interaction management and workforce optimization technologies including inbound, outbound and blended voice interactions, enjoy peace of mind with total redundancy and no single point of failure.

 

The Aspect Cloud is flexible, reliable and gives you several options for deploying your customer contact solution:

  • Aspect® Zipwirecloud contact center solution is a flexible, easy-to-deploy option with inbound, outbound, hybrid and multi-channel capabilities. The Zipwire cloud contact center integrates with our omni-channel self-service and cloud-based workforce management solutions and offers user-friendly agent and supervisor desktops, CRM integration, analytics and many more features with all-in-one flexible pricing and the reliability of the Aspect Cloud.
  • Aspect® Hosted allows you to selectively adopt market-leading multi-channel interaction management Aspect Unified IP 7.3 and Aspect EQ Workforce Optimization (including Aspect EQ Back Office, Aspect Schedule Attendant, and Aspect Mentor) solutions essential for driving profitable results. Modernize or add functionality to your contact center and ensure proactive outreach compliance without bearing the burden of significant additional, up-front capital and IT investment.
  • Aspect® Outbound Cloud powered by LiveVox is a compliant, multi-tenant outbound cloud contact center solution that scales easily and provides advanced disaster recovery capabilities.
  • The Aspect Customer Experience Platform (CXP) self-service suite extends your cloud contact center solution with robust omni-channel capabilities and ensures a seamless transition between self-service and your live agents.
  • Aspect® Workforce Management in the Cloud extends cloud-based contact center solutions with powerful forecasting, scheduling and tracking tools.