SERVICE & SUPPORT
Rashed Al Makhawi Enterprises L.L.C. (Makgroup Technologies) is the leading, trusted and well known mission critical technology solutions provider in the ME region. Our core domain expertise lies in the sectors of banking and financial services, contact centers, telecoms, oil & gas companies and public safety & security organizations. With a strong focus on delighting the customer every time, our solutions are backed-up with unmatched after-sales supoort and service which is a benchmark in the industry.
Today, some of the solutions we offer include:
- Dealing room solutions
- Contact Centre Solutions (Unified Communications)
- Voice recording and Convergent Billing & Analytics
- Multifunctional keyboards
- Teller Automation solutions
- Dealing room desking & infrastructure
- Enterprise Video Communications and Digital Signage solutions
- Anti-money laundering and fraud detection, Information Security
- IT Managed Services
Makgroup Technologies was formed 20 years back and is headquartered in Dubai, UAE. We are part of the diverse Rashed Al Makhawi Group with interests in Construction, Chemicals, Paints, Software & Technology solutions, Retailing and Real Estate amongst others. Makgroup Technologies started operations as a Voice Recording solutions provider and being dynamic in nature, diversified into various product lines within the broader spectrum of offering mission critical solutions to domains such as banking and financial services, public safety and security, and contact centres.
We have our own in-house dedicated, qualified, factory trained and certified technical team which works on a 24x7 basis and are available on-call. Testimony to the company’s leadership is the No.1 position we possess in the specialties of Voice recording, Dealing Room Solutions, Call Centre Solutions and Teller Automation. With an employee count of over 40, the main office is in Dubai. The company also has full-fledged sales and support offices in Abu Dhabi, Bahrain and Qatar and is in the process of expanding to other GCC countries.